Privacy Policy

1. Who we are

Mobile Shelving Relocations is a trading service of Rackstor UK Ltd (“we”, “us”, “our”), a company registered in England & Wales. For the purposes of the UK GDPR and the Data Protection Act 2018, Rackstor UK Ltd is the data controller of personal data you provide through this website.

Contact: office@rackstor.co.uk · 0800 654 6955

2. What data we collect

• Contact details you submit via quote forms, email, phone or WhatsApp (name, company, email, phone, site address).
• Project details needed to quote (run lengths, bay counts, floor plans, photos, access notes).
• Technical data automatically collected: IP address, browser type, device, pages visited, referrer.
• Cookies – strictly necessary cookies only; we do not use advertising or cross-site tracking cookies.

3. How we use your data & legal basis

• To prepare and deliver quotations and survey reports — legitimate interests / pre-contract steps.
• To carry out relocation works you’ve instructed — performance of a contract.
• To meet health & safety, SEMA, PUWER and insurance record-keeping obligations — legal obligation.
• To respond to enquiries and follow up on quotes — legitimate interests.

4. Sharing your data

We do not sell your data. We share it only with: our engineers and approved subcontractors carrying out your works; our IT, email and hosting providers acting under written processor agreements; and regulators or insurers where legally required.

5. How long we keep it

Quote enquiries that don’t proceed: up to 24 months. Project records, RAMS and inspection reports: 7 years (insurance and HSE retention). Accounting records: 6 years (HMRC).

6. Your rights

Under UK GDPR you have the right to access, rectify, erase, restrict or object to processing of your personal data, and the right to data portability. To exercise any right, email office@rackstor.co.uk.

You can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.

7. Security

We use TLS encryption in transit, access-controlled cloud storage, and limit personal data access to staff who need it for their role.

8. Changes

We may update this policy from time to time. The “last updated” date above will reflect any changes.